Skip to content
Shut Up
← All articles

Presence

Learning to Listen With More Than My Ears

Richard Dillon

A father and teenage son sitting side by side on a bed, talking

For a long time, I thought listening was something that happened in the head. You paid attention, followed the thread, remembered the details. If you could repeat back what someone said and respond in a way that made sense, you were listening. That was the deal, at least as far as I understood it.

I was good at that version.

I could track conversations, hold onto the logic, even anticipate where someone was going. I could respond in ways that sounded thoughtful. Most of the time people would nod and keep talking, and I took that as confirmation that I was present. Still, there was often this faint sense, hard to explain, that something hadn’t quite connected. Like we’d spoken, but missed each other by a small margin.

I didn’t have language for it at first. I just noticed how often conversations felt complete without feeling finished.

It took a while to realize that most of what matters in a conversation isn’t actually said out loud. Meaning shows up in other ways. In how someone sits while they’re talking. In the way their breath changes halfway through a sentence. In the pause before they answer a question they weren’t expecting.

Long before words land, the body is already speaking.

Once I started paying attention to that, I couldn’t unsee it. I noticed shoulders lifting toward ears. Hands fidgeting with sleeves. Eyes that couldn’t quite settle. I noticed how different silences felt. Some were tight and brittle, like everyone was waiting for the right thing to be said. Others were soft. Open. Not asking to be filled.

I also noticed how uncomfortable I was with those softer silences.

Someone would say, “I’m fine,” and everything about them suggested they weren’t. And almost without thinking, I would step in. A reassuring sentence. A suggestion. Something to smooth it over. At the time, I thought I was being helpful. Looking back, I can see that I just didn’t know how to stay quiet without feeling like I was doing something wrong.

One moment that shifted this for me happened with my son. He was sitting on his bed, quiet, folded in on himself. Not upset in any obvious way. Not asking for anything. Just there.

I stood in the doorway for a moment, watching him, already running through options. Ask a question. Sit beside him. Say something light. Anything that might get things moving.

Instead, I sat down on the bed nearby and stayed quiet. It didn’t feel calm or intentional. It felt awkward. I could feel my own body buzzing with the urge to intervene, to be useful in some way. I remember noticing how shallow my breathing was, how alert I felt, like I was waiting for something to go wrong.

Nothing did.

After a few minutes his shoulders dropped. His breathing slowed. Eventually he stood up and walked out of the room, as if whatever had been weighing on him had loosened enough to let him move again. He didn’t explain. I didn’t ask. The moment passed.

But it stayed with me.

That experience made something click, though not all at once. Listening, I began to see, isn’t mainly about understanding someone’s story. It’s about whether your presence gives their body permission to settle. Whether they feel accompanied or subtly managed.

When someone feels managed, they tighten. When they feel accompanied, something else happens. You can see it before you can explain it.

I also started to see how much of my so-called helpfulness was really about my own discomfort. Silence made me restless. Not knowing what to do next felt like failure. Offering advice gave me something to hold onto. It made the moment feel contained.

Listening with more than my ears meant letting go of that. Slowing myself down. Noticing the urge to speak without acting on it. Trusting that staying put might actually be the most supportive thing I could do, even when nothing was being resolved.

This kind of listening doesn’t look impressive. There’s no clever insight attached to it. From the outside, it can look like nothing much is happening at all.

But the feel of a conversation changes. People take longer to get to the point. Sometimes they lose the point entirely and circle back. Sometimes they don’t. And often, something more honest surfaces, not because it was drawn out, but because there was finally room for it.

I didn’t write this part of Shut Up to explain a technique. I wrote it because this shift changed how I sit with my kids, how I show up in relationships, and how I stay in moments that don’t offer clarity or a neat ending.

Listening with more than your ears means recognizing that attention lives in the body. It’s in whether you’re braced or relaxed. Whether you’re waiting or available. Whether you’re trying to get somewhere or willing to stay where you are.

Once you start noticing this, it’s hard to ignore. You feel the difference when someone is really with you. You feel it just as clearly when they aren’t. And if you’re honest, you start to recognize those same patterns in yourself.

The work then isn’t about saying the right thing. It’s about learning how to stay a little longer than feels comfortable. How to soften when you’d rather fix. How to listen for what’s being communicated before the words ever show up.

That’s where the real conversation usually is.

Thanks for reading Richard’s Substack! Subscribe for free to receive new posts and support my work.

Share this article
Shut Up book cover

Go deeper with Shut Up

Richard Dillon’s book about the lost art of listening — why advice so often misses, and how to stay present with the people who matter. In paperback, hardcover, eBook and audiobook.